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HP 3 year w/Accidental Damage
HP 3 year w/Accidental Damage
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Product # U9YS1E
- Risk-free: get your money back if you don’t use it
- Covers failures and malfunctions from day 1
- Protection for drops, spills, and power surges
- Quick repairs using genuine HP parts
- No hidden fees or extra costsSee all Specs
3% back in HP Rewards
HP 3 year w/Accidental Damage
$0.00
Coverage starts day of PC purchase. This HP Care Pack service plus Accidental Damage Protection provides reliable support and expedited repairs. Your device will be repaired by experts with genuine HP parts and no hidden fees or deductibles. You’ll enjoy quick pickup, repair and return of your PC, shipping included. You will also have access to technical support 7 days a week and extended coverage—while keeping your PC covered by the manufacturer that knows it best. This Care Pack is meant to be purchased within the first year of owning a PC.
For service terms and conditions, you may visit: www.hp.com/go/adpterms
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.
For service terms and conditions, you may visit: www.hp.com/go/adpterms
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.
Drops and spills protection
Accidents happen, but fortunately your device is protected. HP will repair or replace your device if it’s been damaged from any accidental drops, spills, or electrical surges.
Reliable support 7 days per week
Connect with knowledgeable agents, available to you 7 days per week, and get your device repaired quickly with no unexpected costs.
Free and easy shipping
Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
Technical details
HP 3 Year Pickup And Return With Accidental Damage Protection and Risk Free is rated
out of
5 by
322.
Rated 1 out of
5
by
Virgmcc from
Purchased to only get a refund after 2 weeks due to lack of communication
If I could give this 0 stars I would. I purchased this care package as an extended warranty due to my HP Pavilion x360 having issues and needed to be serviced. I registered my laptop with the product and serial number, and when doing so, it gave me a list of various care packages that I could purchase for my specific laptop. After purchasing, I registered my care package to my laptop and waited 2 weeks with no communication or response from “customer service” which is a complete joke. I called today only to be told that the care package I purchased isn’t compatible with my laptop although on the website it advised me is was. So of course I got a refund after waiting for nothing and now I’m down a laptop. If I hadn’t called, HP would have just gladly held on to my money. What a disappointment. Never buying a HP laptop or products again. Don’t waste your time.
Date published: 2023-02-20
Rated 4 out of
5
by
MikeM007 from
Warranty review
If it is really as easy as salesperson said it is when you have an issue with the laptop, great! Hopefully, we won't ever have to use it. I will wait and see if we don't use it if we really get 100% back.
Date published: 2023-02-17
Rated 1 out of
5
by
Customer One from
HP Service Failure
HP cares so little about customer satisfaction and actual support that they do not make the effort to know the product has not left China before asking (twice) how I like the product. This does not bode well for the next three years.
Date published: 2023-02-09
Rated 4 out of
5
by
Anonymous from
The Care Pack
The Care Pack is a very reasonable package and a highlight of this computer.
Date published: 2023-02-08
Rated 5 out of
5
by
Cat P from
HP 3 year w/Accidental Damage
Looks good. I have received my computer yet. I'm looking forward to not having to use this, but it is great knowing I have this security.
Date published: 2023-01-26
Rated 5 out of
5
by
Anonymous from
Peace of mind protection extended warrenty
It was a good purchase for piece of mind. According to the website, the cost is reimbursable if it is never needed and if it is needed covered everything for the first three years. A good extension to the manufacturers warranty.
Date published: 2023-01-01
Rated 1 out of
5
by
How-d from
It would be great... if it worked
Paid for it. Have not been able to get it registered in my HP dashboard for the two laptops I've purchased.
Date published: 2022-12-25
Rated 1 out of
5
by
PCasdf from
Horrible
I cannot even use the care pack and it is not recognized on your website.
Date published: 2022-12-24
Rated 5 out of
5
by
None - no personal inform from
Nice computer
Very nice. More than expected, very smooth. More to see as I just recently purchased this computer, but it’s predecessor was an HP Pavilion and went strong for years & is still running, save for some connection and software issues.
Date published: 2022-12-23
Rated 5 out of
5
by
Donna Mae from
I9 HP LAPTOP and 3yr warranty
Knowledgeable account reps. Reasonable priced and quick delivery. Love the affordable 3yr warranty
Date published: 2022-12-22
Rated 4 out of
5
by
C moreno from
Warranty great but too short
Love the warranty but concerned it does not cover five years like my prior laptop warranty.
Date published: 2022-12-13
Rated 1 out of
5
by
NICHOL from
Do not trust Hp
Returned and was charged
Date published: 2022-12-03
Rated 5 out of
5
by
M. R. Zabor from
HP Envy laptop
HP Envy laptop with I7 chip and 1 TB storage - fantastic. Lightning fast and beautifully designed.
Date published: 2022-12-03
Rated 5 out of
5
by
Anonymous from
Worry Free
I am glad I put the warranty it is very Worth it.
Date published: 2022-11-29
Rated 1 out of
5
by
rojow from
HP TEch SUpport for NEW Laptops is HOPELESS
want to cancel. can't get tech support
Date published: 2022-11-22
Rated 5 out of
5
by
Lisa o from
Care pack
I purchased the care package two years ago for my sons computer and when he dropped it they replaced it.
Date published: 2022-11-01
Rated 5 out of
5
by
Ulh D from
HP Pavilion laptop
Great product
Date published: 2022-09-12
Rated 5 out of
5
by
KarinC1 from
HP Care Pack
Great way to try to get things to work right.
Date published: 2022-09-08
Rated 1 out of
5
by
Anonymous from
Laptop Dead on Arrival
This purchase was a HUGE waste of my time. If I could give zero stars I would. The laptop started up once, and then never again. Trying to work with your warranty team to get it fixed is a giant waste of my time. I’m extremely dissatisfied with HPs quality.
Date published: 2022-08-22
Rated 2 out of
5
by
Anonymous from
Poor Customer Service from Care Pack department
I purchased this Care Pack as part of my Order for Laptop. I received Laptop delivery but no advice from Care Pack Department about its registration / activation. I had hard time to find required contact details for Care Pack purchase follow up & its registration/ activation.
Date published: 2022-04-29
Rated 5 out of
5
by
Old Pilot from
About the HP 3-year with Accidental Damage Package
This is good protection for the laptop, however HP does not, and I guess will not show this protection program on their HP Support App. They will only show the normal one-year warranty and after that expires - they will show you have no protection and keep emailing for you to sign up for a protection package. They did this to me with the last laptop I bought with a 3-year protection package even though I constantly asked for HP to show my protection true status on the App. No answer from HP or change.
Date published: 2022-03-15
Rated 1 out of
5
by
New Client of HP from
HP year year care with accidental damage!
Bought it, did not get any confirmation as an e mail or in regular mail!
Not a very good service, even though it is way over priced!
They should learn from Apple within 1 minute it is confirmed and all the details and coverage in their e mail!
It is time for HPto catch up in customer service!
Date published: 2022-03-13
Rated 4 out of
5
by
Anonymous from
Rather cumbersome process
Still not sure it is connected with my machine, as it is at least a two-step process to ensure it is applied to your computer. Doing this review is a good reminder to ensure that it is complete. I like the fact if you don't use it, you get your money back, or at least a credit on your next computer.
Date published: 2022-01-25
Rated 1 out of
5
by
Zman2 from
Disappointed
Not much good if HP doesn't acknowledge that your PC is covered by it. I had to contact them to get the coverage noted by HP Support, but have not received any thing from them except a request for review. Extremely disappointing.
Date published: 2021-11-20
Rated 1 out of
5
by
NeverGonnaBuyAgain from
Going to lose a Month!
Because of HP errors with my order, it seems my warranty is starting...and they want a review. Their errors is causing the lap top to be delivered a MONTH from now... guess I'm losing a month in coverage.
Date published: 2021-08-02
Rated 5 out of
5
by
AynB62 from
No issues to rate at this time....................
No issues to rate at this time................................
Date published: 2021-05-24
Rated 5 out of
5
by
Danies from
Peace of mind
Peace of mind in case it needs i dont have to worry about anything
Date published: 2021-05-14
Rated 5 out of
5
by
patriciaz from
Very lightweight!
I got this computer delivered last week and I have no complaints. It is extremely lightweight and sleek, and the stylus is useful for the touch screen
Date published: 2021-04-24
Rated 4 out of
5
by
Col24 from
Excellent coverage and courteous service
I'm throughly satisfied with the product and the service.
Date published: 2021-04-22
Rated 5 out of
5
by
Mark2021 from
HP Care Pack - 3 Year
I bought this package with my new computer earlier this Month of April 2021, and I am SO glad I did.
Date published: 2021-04-21
Hello! I am currently under warranty, however, it expires 07/07/2023. I want to extend my coverage, but I am confused. does the coverge begin the day I purchase the protection?
HP Care Pack protection plans start coverage on the day of the PC purchase, not the day the plan was purchased. Thanks for your question!
Date published: 2023-05-17
If I were to buy this plan, would my new pc be able to be repaired if, for instance, I were to accidentally scratch the screen? If it's still technically functioning, would that disqualify it from being repaired?
Thank you for your question! HP Warranty decisions are determined by HP Technical Support. Unfortunately, this forum does not have information on how hypothetical or potential issues are resolved, as each issue is unique and has its own set of circumstances.
Date published: 2023-10-07
Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.
