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HP 3 year w/Accidental Damage

DIGITAL

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Risk Free!

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Product # U9YS1E
  • Risk-free: get your money back if you don’t use it
  • Covers failures and malfunctions from day 1
  • Protection for drops, spills, and power surges
  • Quick repairs using genuine HP parts
  • No hidden fees or extra costsSee all Specs
3% back in HP Rewards
HP Care Packs are delivered electronicallySEE DETAILS
Coverage starts day of PC purchase. This HP Care Pack service plus Accidental Damage Protection provides reliable support and expedited repairs. Your device will be repaired by experts with genuine HP parts and no hidden fees or deductibles. You’ll enjoy quick pickup, repair and return of your PC, shipping included. You will also have access to technical support 7 days a week and extended coverage—while keeping your PC covered by the manufacturer that knows it best. This Care Pack is meant to be purchased within the first year of owning a PC.
For service terms and conditions, you may visit: www.hp.com/go/adpterms
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.

Drops and spills protection

Accidents happen, but fortunately your device is protected. HP will repair or replace your device if it’s been damaged from any accidental drops, spills, or electrical surges.

Reliable support 7 days per week

Connect with knowledgeable agents, available to you 7 days per week, and get your device repaired quickly with no unexpected costs.

Free and easy shipping

Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.

HP 3 Year Pickup And Return With Accidental Damage Protection and Risk Free is rated 3.8 out of 5 by 322.
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Rated 5 out of 5 by Mark2021 from HP Care Pack - WONDERFUL!! I purchased this along with my laptop, from the store rep, over the phone.
Date published: 2021-04-20
Rated 5 out of 5 by Shari B from HP Was wonderful. Walk you through every step. HP Was wonderful. Walk you through every step. They were friendly and sent notifications emails through the whole process. My laptop was fix like new. Thank you so much HP.
Date published: 2021-04-14
Rated 5 out of 5 by SamNC from Great option to have! While I hope never to need this option, I broke the screen on my previous laptop and wished that I had similar coverage.
Date published: 2021-04-13
Rated 4 out of 5 by Ken HP from Great Value I bought this extend warranty to protect my new laptop.
Date published: 2021-03-26
Rated 5 out of 5 by DanaLMCS from Great price Hope I don't have to use it but it's peace of mind to know I have the warranty. Price is very reasonable.
Date published: 2021-03-25
Rated 5 out of 5 by AustinTexasBroker from Don't miss this opportunity This coverage is the best part of your HP purchase!
Date published: 2021-03-15
Rated 4 out of 5 by DAB70 from New Spectre x360 11th gen Very nice, very compact and light, yet loaded -OLED screen is easy on the eyes.
Date published: 2021-03-04
Rated 5 out of 5 by J0011 from Risk-free Protection I love that the 3 year accidental coverage exists- but it is even better that you get your money back if you don't use it.
Date published: 2021-03-01
Rated 2 out of 5 by Lucy22 from service stinks I have been trying to register this warranty and I keep getting the run around. I am happy with the computer but not the warranty!
Date published: 2021-02-27
Rated 5 out of 5 by jshings from Great computer Originally I though Envy 13 would be too small.. but love the size and portability.. Nice how the screen size is maximized.. Surprisingly great horsepower for image and digial paint work .
Date published: 2021-02-16
Rated 5 out of 5 by HZH76 from Great laptop I bought this for my wife, she loves all the features.
Date published: 2021-02-03
Rated 5 out of 5 by Wizard625 from Awesome features I got my laptop's a few days ago and I'm So Satisfied with everything Did they do no Sleek in Great design they have Great product thank you very much HP
Date published: 2021-02-01
Rated 5 out of 5 by Abngoat from Great protection I don’t know why anybody would but a computer and not protect it.
Date published: 2021-02-01
Rated 5 out of 5 by Mtglez from Upgrade? I got this laptop as a replacement to one that was stolen last year. My first computer was a previous version of the same model. Although comparing is a bit unfair since I did opt for the better mods on the new one, the actual hardware itself is a down grade. The previous model had the power button on the side that made waking it up easier when using it in tablet mode. Another down side is the usb ports of which there are only two, one of which is a retractable one that increases the odds of something breaking. And I would feel uncomfortable leaving a longtern usb(BT mouse) connected to it. And now i have to use my ss port for that instead.
Date published: 2021-01-30
Rated 5 out of 5 by wallawalla from Good so far! Rating this a 5 so far since I've not had to use it, but I LOVE the idea that if I don't use it, I can be reimbursed the premium (a special that was running when I bought the laptop). Great marketing tool!
Date published: 2021-01-29
Rated 5 out of 5 by Anonymous from Wouldn't be without HP warranty/accidental Damage This is great knowing my HP laptop will be covered for accidental damage & a 3 yr. warranty!
Date published: 2021-01-27
Rated 5 out of 5 by BrittNeal from User Friendly I bought a laptop about a month ago and I am so happy I did! The letters on the keys a large, therefore easier to use. The interface is also extremely user friendly.
Date published: 2021-01-23
Rated 1 out of 5 by AlsoUnhappy from Computer failure! I bought this computer and it was delivered the last week of Dec. All was fine until today, January 23. With only a few hours of home use, not business, it will not start. The light showing charge is on white, and it's been plugged in almost the whole 3 1/2 weeks. Push the on button and it won't light up. Now I have to figure out how to get it running and fixed. Many of my files have already been transferred and programs installed. Not happy.
Date published: 2021-01-23
Rated 5 out of 5 by shooooby from Extended warranty The extended warranty gives me peace of mind, especially the accident protection.
Date published: 2021-01-22
Rated 5 out of 5 by gradyrjm from Great product - amazingly easy to configure Big HP fan - this Spectre is a power house - a little disappointed that it's a little "fatter" than my prior HP - seems to be a function of the more pronounced keys on the keyboard - not a major issue - all other functions / performance are as good as I'd hoped for
Date published: 2021-01-21
Rated 5 out of 5 by Skeletor from Best if not needed but piece of mind. It is best if it is not needed. However, there is an issue ... HP wanted me to upgrade my warranty and it seems it is already upgraded. They don't seem to be talking to one another.
Date published: 2021-01-20
Rated 5 out of 5 by gd27 from Great coverage at a great price I've used these before. Very easy and hassle free. Would always recommend!
Date published: 2021-01-06
Rated 1 out of 5 by Nima27 from where is 3 year w/Accidental Damage I bought HP 3 year w/Accidental Damage HP 3 year w/Accidental Damage but warranty site show me only 12 months
Date published: 2020-12-29
Rated 5 out of 5 by Anonymous from Best of both worlds! This is an awesome deal. If you do not use the warranty, you get a full refund for the amount of money that you paid for the warranty. It's the best of both worlds!
Date published: 2020-12-22
Rated 1 out of 5 by Br54 from We will see if worth it Should include a phone number for startup assisstance.
Date published: 2020-12-19
Rated 3 out of 5 by Dlola from warranty should start of the laptop delivery date I am glad that I got this discounted but find it ridiculous that it starts on the day of purchase. My warranty has already started and I haven’t received the laptop yet. So it has been useless so far.
Date published: 2020-12-15
Rated 3 out of 5 by Relbik from Too much separation of duties, but time will tell apparently i need to activate this after receiving my new laptop, which seems kind of strange but given that the unit arrived DOA... The support person tried to sell me the care pack a second time which was troubling but after reminding them I already had it they let it go and just encouraged me to activate it, which I cannot do.
Date published: 2020-12-14
Rated 5 out of 5 by joe829 from It is a care plan I hope the refund after 3 years occurs. I would recommend with the refund program. This review is also silly because it is a care plan, not product.
Date published: 2020-12-13
Rated 1 out of 5 by DisneyPrince55 from Don't take what the representative says on phone I bought my computer on Cyber Monday and shopped around. I bought the HP for the price and this care pack. I receive the computer and need help with a set up feature within 30 minutes of receiving the computer. The rep on the phone says that will cost you. I asked about guidance on installing software, again, the rep said that will cost you. I feel like I bought a package only good if the laptop is dropped, NOTHING else!!!!
Date published: 2020-12-11
Rated 4 out of 5 by Bill Z from Good Value I have had my HP Envy for 1 week now. I am mostly happy with my purchase. The Black Friday weeks sales help me make my decision. The screen resolution is great, the machine is fast (Ryzen 7, 16GB memory, 512GB SSD). The only thing I am disappointed in is that the Envy does not have an IR camera anymore, so you cant use facial recognition to log in. My daughter bought an Envy 2 years ago and back then it did have an IR camera, I never expected that they would remove it.
Date published: 2020-12-09
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Hello! I am currently under warranty, however, it expires 07/07/2023. I want to extend my coverage, but I am confused. does the coverge begin the day I purchase the protection?

Asked by: Derek420
HP Care Pack protection plans start coverage on the day of the PC purchase, not the day the plan was purchased. Thanks for your question!
Answered by: HP Team Grant
Date published: 2023-05-17

If I were to buy this plan, would my new pc be able to be repaired if, for instance, I were to accidentally scratch the screen? If it's still technically functioning, would that disqualify it from being repaired?

Asked by: rosstafer
Thank you for your question! HP Warranty decisions are determined by HP Technical Support. Unfortunately, this forum does not have information on how hypothetical or potential issues are resolved, as each issue is unique and has its own set of circumstances.
Answered by: HP Team Grant
Date published: 2023-10-07
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.