HP E27m G4 QHD USB-C Conferencing Monitor
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HP E27m G4 QHD USB-C Conferencing Monitor
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Technical details
When docking my HP 850 G8 to the E27m G4 using USB-C cable the resolution on the 1st monitor (e27m) is 2560x1440 but the max resolution on the 2nd monitor (HP 24" 1080p) only goes to 1200x800. Tried firmware update and replacing cables without any change.
I have the same monitors and had to go into the OSD to change the USB hub speed to USB 2.0. Then I can have the second monitor at QHD resolution too. It's too much data for USB 3 and 2x QHD.
Date published: 2023-11-10
Hi, we bought 12 of these monitors and only having trouble with these. We cant get it work with max resolution on 2 screens. E27m + E27q We also have HP E27d G4 here --> they do the job without problems. I would not recommend this product to anyone!
Just replied to someone else because I have the same set up. You have to drop the USB Hub speed to USB 2.0. It's kind of buried in the OSD. I think on other monitors it automatically downgrades the usb speed for resolution, but not these.
Date published: 2023-11-10
Hello, Thank you for your response to my previous inquiry, however I'm seeing that the documentation that you referred me to is for the E27 G4 rather than the E27 G5. Do you have a similar user guide for the E27 G5?
Yes, sorry about that error earlier. The G5 has a user guide and other guides available at this link: https://support.hp.com/th-en/product/hp-e27-g5-fhd-monitor/2101407319/manuals
Thanks for being an HP customer and have a great day!
Date published: 2023-04-03
Where can I obtain the full user manual? I did not receive one with my purchase of this monitor.
Thank you for your question! The HP E27m G4 User Guide can be found at this link: https://support.hp.com/us-en/product/setup-user-guides/hp-e27m-g4-qhd-usb-c-conferencing-monitor/2100888402
Date published: 2024-10-01
Is the monitor's height adjustable on the stand? Does it tilt?
Thanks for your question! The HP E27m G4 is both height and tilt adjustable.
Date published: 2024-04-03
Will this swivel to portrait orientation?
Hello, Dean. Thanks for your question. Yes, this HP E27m monitor has the capability to pivot to the portrait orientation.
Date published: 2023-05-27
What is the spec of the locking feature if we need to order locks for a hoteling environment?
It uses the HP Sure Key Cable Lock https://www.hp.com/us-en/shop/pdp/hp-sure-key-cable-lock type.
Date published: 2024-02-20
Is this monitor compatible with a MacBook Air or Pro? Is it also compatible with another manufacturer (Dell) as a second monitor?
Thank you for your question, the HP E27m G4 is compatible with devices that support HDMI, and Display.
Date published: 2024-02-28
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.
